Plus features still locked after paying
Just subscribed
Returning from Stripe shows Welcome to Plus! Your upgrade is processing. and the app refreshes your plan on the spot. If something still looks locked:
- Reload the page.
- Sign out and back in.
- Wait up to an hour. The plan is attached to your session, and a session can lag the payment by that long.
After that, contact support from the email on your account and include the Stripe receipt.
Settings says past due
A payment failed. Plus stays on during a grace period while Stripe retries. Open Manage billing and update the card; the status returns to active after the next successful charge.
Settings says expired or canceled
A cancelled subscription keeps Plus until the Access until date and then ends. Expired means that date passed. Subscribe again from the Plans page.
Checkout errors
| Message | What to do |
|---|---|
| Checkout could not be started. Please try again in a moment. | Stripe could not open the session. Wait a minute and try again; check the status page if it persists. |
| You already have an active subscription. Refresh the page to see your current plan. | You are already on Plus. Reload. |
| Plan details are unavailable right now. Refresh to try again. | The Billing section could not load. Reload. |
| Billing portal could not be opened. Please try again. | The portal link failed. Try again; if it persists, contact support for an invoice. |
Redeem code errors
| Message | What to do |
|---|---|
| This code isn’t valid, has expired, or has already been used. | Check the characters; a code works once. Ask whoever gave it to you for another if it was used. |
| This code can’t be redeemed here, enter it at checkout from the Pricing page instead. | The code applies to the annual plan only. Start checkout from the Plans page with Annual selected and enter it on Stripe’s page. |
| That doesn’t look like a code. | Codes contain only letters, numbers, dashes, and underscores. |
| You already have an active subscription. | Codes cannot be added to a running subscription. |
Something is locked that should be free
The calorie target, the dashboard overview, the morning check-in, logging, device sync, one active goal, and data export are free. If any of those shows a lock, reload and then contact support with the exact message the lock shows. See Free and Plus at a glance.