Troubleshooting
Troubleshooting
If the app shows a message, look it up in Messages and what they mean; every message there links to its fix. If several things are failing at once, check the status page first. During an incident, synced data is delayed and catches up when the incident is resolved; nothing is lost.
By symptom
Devices and synced workouts
- The watch recorded a workout and VegaLoop does not show it: Workouts missing after connecting a device
- Connecting fails, the card says Token Expired or Error, or a provider is not offered: Cannot connect a device
- A workout appears twice, or a manual entry disappeared when the watch synced: Duplicate or merged workouts
Food and meals
- A meal will not save, the date is refused, or the quantity is rejected: Cannot log or change a meal
- The barcode scanner cannot read or find a product: Barcode scanning is not working
- Search returns nothing for a food or a recipe: Food search finds nothing
- Import from link failed, or a recipe cannot be shared: Recipe import or sharing failed
Training and readiness
- A planned session stayed Pending after you did the workout: A planned session was not marked complete
- Readiness reads Fatigued or Overtrained on a new account: Readiness looks too low in the first week
- The weather card or calendar forecast is empty: Weather is not showing
Dates
- A meal or workout landed on yesterday or tomorrow: Entries show on the wrong day
Account, billing, and the app
- Wrong password, no code email, Google or Apple sign-in, or signed out again: Cannot sign in
- You paid and Plus still looks locked, or a code or checkout fails: Plus features still locked after paying
- Something went wrong, Unable to load, or Page Not Found: A page will not load
Writing to support
Include the exact message, the page you were on, and the time with your timezone. For a sync problem, add the provider, the date and time of the workout, and whether it appears in the provider’s own app. For billing, add the Stripe receipt. Replies come by email from support@vegaloop.com. Contact support
Articles
The checks in order, how far back each provider’s history goes, and provider quirks that look like missing data.
What each callback message means, and what to do about early access, Token Expired, and provider-specific causes.
The merge rules and how to remove a real duplicate.
The three matching rules and how to complete a session by hand.
Camera access, each scanner message, and what to do when a product is not in the database.
Why a date or quantity is refused, how planned meals and custom foods are logged, and totals that look wrong.
How the search works and how to log a food it does not have.
Each import message, the sharing conditions, and why a link stopped working.
How the UTC default, travelling, two devices, and late-evening entries put an entry on the wrong day.
Each sign-in message, the reset flow, codes that do not arrive, and sessions.
What to do when Plus stays locked after paying, when billing is past due, and when checkout or a redeem code fails.
The ZIP code requirement, US-only forecasts, and the refresh interval.
Why a new account reads Fatigued or Overtrained and what to check if it stays low.
The crash screen, Unable to load, Page Not Found, and the usual fixes.
Last updated on