Billing policies
This page summarises the billing parts of the Terms of Service and how they show up in the app. If anything here and the Terms differ, the Terms apply. How to subscribe, read the Billing section, and cancel is in Choose your plan.
Billing cycles and renewal
Plus is billed in advance for each billing cycle, monthly or annual, whichever you chose. At the end of each cycle the subscription renews on the same terms unless you or VegaLoop cancel it. The fee is shown on the Plans page and does not include taxes.
Cancelling
Cancel from Manage billing in Settings, which opens the Stripe customer portal, or by emailing support@vegaloop.com. Once cancelled, Plus continues until the end of the period you already paid for and your card is not billed again. Your account stays active on the Free plan with everything you logged.
Cancelling does not refund fees already paid.
Refunds
Paid subscription fees are non-refundable except where the law requires it. The Terms allow three cases in which a refund may be considered, each at VegaLoop’s discretion and without obligation:
| Case | What the Terms say |
|---|---|
| Error or dissatisfaction | Submit a written refund request within 30 days of the date the purchase was initiated, with reasonable justification. |
| Incorrect information | If a purchase cannot be completed because of incorrect information or an error, VegaLoop asks you to correct it. If it is not corrected in a reasonable time VegaLoop may cancel the purchase and may offer a partial or full refund. |
| An error affecting the transaction | Notify VegaLoop in writing immediately with any supporting documentation. After review, VegaLoop may offer a partial or full refund. |
Send refund requests to support@vegaloop.com from the email on your account, with the Stripe receipt. Fees charged by your bank or card issuer, such as insufficient funds or chargeback fees, are not VegaLoop’s and are not refunded.
Price changes
VegaLoop may change the subscription fee. A change takes effect at the end of your current billing cycle, is published on the service, and you are given reasonable prior notice so you can cancel before it applies. Past subscriptions already paid for are not affected. Continuing to use Plus after a change means you agree to the new fee.
Taxes
The fee excludes taxes, duties, and levies. Tax is calculated and added at checkout by Stripe Tax according to your billing address, and appears on each invoice.
The free trial
VegaLoop may offer a free trial of a length it sets; the Plans page shows the current length, and it can differ between the monthly and annual prices. A card is required to start it. You are not charged during the trial; on the trial’s last day, unless you cancelled, the subscription fee for the plan you chose is charged. VegaLoop may change or withdraw a trial offer at any time.
Failed payments
If a renewal payment fails, the subscription reads past due in Settings and Stripe retries the card. Plus stays on during that period. Update the card from Manage billing; the status returns to active after the next successful charge. The Terms also allow VegaLoop to issue an invoice for manual payment with a deadline if automatic billing fails.
Invoices and VAT
Invoices, receipts, and the card on file are in the Stripe customer portal, from Manage billing in Settings. The portal is also where you change the billing name and address that print on invoices; add a business name or tax identifier there if you need it on the invoice.
Promotion codes
- A code is entered either on Stripe’s checkout page, or at app.vegaloop.com/redeem.
- The redeem page checks the code and opens a Stripe checkout for the monthly Plus price with the discount applied. A code that covers the full price asks for no card; any other code does.
- Some codes are restricted to one price. The founders code, for example, applies to the annual plan only and must be entered at checkout from the Plans page; the redeem page refuses it with This code can’t be redeemed here.
- One code per checkout. Codes do not stack.
- A code works once per account. If you already have an active subscription, checkout and the redeem page both refuse with You already have an active subscription.
- Existing subscribers keep the price they bought at when prices change.
Error messages on the redeem page are explained in Plus features still locked.
One account per person
An account is personal to you. The Terms do not allow sharing sign-in details, transferring an account to anyone else, or using an account that is not yours.
What VegaLoop can and cannot do for you
VegaLoop can cancel a subscription at your emailed request, consider a refund under the cases above, and correct a billing address on request. It cannot change a card for you (do that in the portal) and cannot move a subscription from one account to another.