How can we help?
Setup guides, fixes, and explanations for the VegaLoop web app at app.vegaloop.com.
New to VegaLoop? Follow the first-week path: create your account, set up your profile, connect your devices, and log your first day.
Something not working? Check the system status, then look up the message in Messages and what they mean or find the symptom in Troubleshooting.
Getting started
Create your account, take the tour, set up your profile, connect your devices, log your first day, choose a plan, and manage your account and data.
Troubleshooting
Fixes organised by symptom, covering sync, meals, training, dates, sign-in, billing, and pages that will not load.
Guides
A guide for each screen, from the dashboard to settings: what every card and number means and where to change it.
Insights
How readiness, the calorie target, planned and missed sessions, goals, streaks, and the check-in are worked out.
Reference
Lists supported devices, what Free and Plus include, the glossary, every message the app shows, the FAQ, privacy rights, billing policies, and health guidance.
System status
Shows whether the app, device integrations, and notifications are working, with incident history and email updates.
Contact support
Still can’t figure out your issue? Feel free to reach out.
Most read
- Connect your devices
- Workouts missing after connecting a device
- Understand your readiness
- Fuel targets explained
- Free and Plus at a glance
- Your account and data
Current limits
- VegaLoop is a web app. There is no mobile app yet.
- Everything you log is free. Plus adds training load, readiness, insights, macro targets, unlimited history, and unlimited goals.
- During an incident, synced data is delayed and catches up afterwards. Do not log a synced workout again by hand.
- Readiness needs about a week of workouts before it shows a level.
- No notifications are sent yet. There is no dark mode. The app is in English with Metric or Imperial units.